Swoop. (WestJet)

Swoop hit by ongoing wave of flight cancellations as passengers vent frustration

The issue was caused by ‘unscheduled maintenance’

Hundreds of Swoop passengers are scrambling after the ultra-low-cost airline cancelled or delayed 23 flights over the past four days.

Swoop says the wave of cancellations, which affected flights between July 5 and July 10, was caused by “unscheduled maintenance.”

Frustrated travellers took to Twitter, complaining that the airline rebooked them on Swoop flights up to five days later and that its customer care centre was closed over the weekend.

Swoop policy requires the low-cost subsidiary of WestJet Airlines to reroute passengers on other airlines if it cannot rebook them on its own flights “within a reasonable amount of time.”

The policy applies to events “within Swoop’s control,” which the maintenance issues were, according to spokeswoman Karen McIsaac.

McIsaac says the company apologizes for the inconvenience caused by the cancellations, which disrupted flights between Canadian cities and between Canada and vacation destinations in Florida.

The Canadian Press


Like us on Facebook and follow us on Twitter.

Just Posted

CRD develops internal policy for single-use plastics for its own operations

Chair Margo Wagner said the CRD is proud to be taking steps to reduces its environmental footprint

Chief calls for state of emergency and fishery closure in light of Big Bar slide in Fraser River

Chief Robbins said his own community of Esket will not fish until the slide is dealt with

Update: Severe thunderstorm watch upgraded to warning for Cariboo North including Quesnel

Potential for strong wind gusts, large hail and heavy rain in the afternoon

Crime Stoppers looking for gas station donation container thief

The 100 Mile House RCMP report for July 9 to 15

Joaquin ‘El Chapo’ Guzman sentenced to life in prison

Experts say he will likely wind up at the federal government’s Supermax prison in Florence, Colorado

Injured humpback returns to waters near Comox a year later

Photographer spotted Ocular near Comox again and noticed the whale has been healing

Will you be celebrating national hotdog day with any of these crazy flavours?

The popularity of hotdogs spans generations, cultures

Former home of accused Penticton shooter vandalized

Ex-wife of man who is accused of murdering four people had her house vandalized

Survivor of near-drowning in B.C. lake viewing life through new eyes

“If I died that day, the baby wouldn’t know his dad,” said 31-year-old Mariano Santander-Melo.

‘Beyond the call’: Teen in police custody gets birthday surprise by B.C. Mountie

Unusual celebration started when Staff Sgt. Paul Vadik went to visit the teen in his Coquitlam cell

B.C. mom to go to Europe court in hopes of getting alleged abducted daughter back

Tasha Brown alleges her estranged wife abducted their daughter Kaydance Etchells in 2016

Driver who killed B.C. motorcyclist receives absolute discharge

Chase family speechless following decision by BC Review Board

Lower gas prices slow annual inflation rate to Bank of Canada’s 2% bull’s-eye

Prices showed strength in other areas — led by a 17.3 per cent increase in the cost of fresh vegetables

Most Read