Air Canada reviewing how crew left sleeping passenger on parked plane

In a Facebook post, the woman said she woke up ‘all alone’ on a ‘cold dark’ aircraft

The tail of an Air Canada Boeing 787-8 Dreamliner aircraft is seen at a hangar at the Toronto Pearson International Airport in Mississauga, Ont. (THE CANADIAN PRESS/Mark Blinch)

Air Canada said Sunday it’s looking into how crew members could have disembarked from a plane without noticing a sleeping passenger who was left behind.

The airline was responding to an incident involving a woman who described waking up “all alone” on a “cold dark” aircraft after a flight to Toronto earlier this month.

“I think I’m having a bad dream bc like seriously how is this happening!!?!” Tiffani Adams recounted in a June 19 Facebook post sent by her friend, Deanna Noel-Dale.

The airline confirmed the incident took place but declined to comment on its disembarking procedures or how the passenger may have been overlooked.

READ MORE: Air Canada, WestJet expected to take financial hit from 737 Max 8 ban

“We are still reviewing this matter so we have no additional details to share, but we have followed up with the customer and remain in contact with her,” Air Canada told the Associated Press.

Adams wrote that after she woke up, she called Noel-Dale to try to explain what happened, but her phone died and she couldn’t charge it because power to the plane was off. She said she was “full on panicking” by the time she found the “walky talky thingys in the cockpit,” which also didn’t work.

After no one saw the “sos signals” she made by shining a flashlight out the window, she unbolted a cabin door. Facing a steep drop to the tarmac, she leaned out of the aircraft and called over a ground crew, who got her out.

The passenger wrote that Air Canada personnel asked if she was OK and whether she would like a limo and hotel, but she declined the offer. She said airline representatives apologized and said they would investigate.

“I haven’t got much sleep since the reoccurring night terrors and waking up anxious and afraid I’m alone locked up someplace dark,” she wrote.

The AP attempted to reach Adams through Noel-Dale’s Facebook account but had not received a response by late Sunday morning.

Air Canada said in a Facebook response to the post that it was surprised to hear the story and “very concerned,” asking Adams to send a private message with her flight details.

“We’ll take a look into it,” the airline wrote.

Natalie Schachar, The Associated Press

Like us on Facebook and follow us on Twitter

Just Posted

GoFundMe started after fire leaves Ruth Lake cabin severely damaged

‘The fire hit hard and fast - he lost everything’

Will you be voting for a different federal party than you did in 2015?

The weekly web poll for the 100 Mile Free Press

Capturing everyday life: Verboom brings loose realism to the Showcase Gallery

‘I love that our Cariboo life is real people with real jobs… blue collar, hard-working people’

100 Mile House Fire-Rescue kicks off fire prevention week with open house

“We always want the public to come and see for themselves”

From the archives of the 100 Mile Free Press

28 YEARS AGO (1991): Members of the Cariboo Elders Building and Recreation… Continue reading

B.C.’s rural paramedic program expands, with home support

Advanced care ambulance staff added for six communities

BC Ferries sees steady traffic of post-Thanksgiving weekend travellers

Ferries filling up fast, sailing waits at some terminals

‘Save the kids!’ Dorian survivor tells the harrowing story of his Canadian wife’s death

Family held a funeral and placed Alishia Liolli’s remains in a niche at a cemetery in Windsor, Ont.

Okanagan woman, 91, votes at advance polls despite broken hip, shoulder and wrist

Angela Maynard has voted in almost every election during her lifetime

Heiltsuk Nation open first Big House in 120 years in northern B.C.

Opening means the community now has an appropriate space for spiritual and ceremonial events

Singh says NDP would form coalition with the Liberals to stop Tories

Singh was in a Liberal-held riding Sunday afternoon in Surrey where he was pressed about his post-election intentions

‘My heart goes out to the mother’: B.C. dad reacts to stabbing death of Ontario boy

Carson Crimeni, who was also 14, was bullied relentlessly, his dad says

BC Ferries filling up fast with post-Thanksgiving weekend travellers

Monday anticipated to be busiest day of the weekend

‘Wham-bam out the door’: Surrey man’s front yard left ruined by scamming landscaper

Resident warns neighbours to be careful of door-to-door salesmen

Most Read