Minister of Immigration, Refugees and Citizenship Marco Mendicino holds a press conference in Ottawa on Thursday, Nov. 12, 2020. THE CANADIAN PRESS/Sean Kilpatrick

Minister of Immigration, Refugees and Citizenship Marco Mendicino holds a press conference in Ottawa on Thursday, Nov. 12, 2020. THE CANADIAN PRESS/Sean Kilpatrick

Watchdog says immigration applicants need easier access to info on their files

‘They need to give more information without having to wait for people to ask for it’

A federal watchdogsays the Immigration Department needs to provide easier access to information for applicants seeking more than a bare-bones outline of their files.

In a new report Tuesday, information commissioner Caroline Maynard called for readier transparency as aspiring Canadians frequently have to resort to requests under the Access to Information Act.

“They need to give more information without having to wait for people to ask for it,” Maynard said in an interview.

The recurring complaint to her office revolves around a lack of available information on details such as application status or the reasoning behind decisions, which can be tough to obtain through the department’s online account portal, she said.

Immigration, Refugees and Citizenship Canadareceived about 117,000 access-to-information requests in 2019-20, compared to fewer than 40,000 forall other federal institutions combined, the report says. Some 99 per cent of the former relate to immigration applications.

The deluge of document demands prompted a processing lag that resulted in a 670 per cent spike in complaints to the information commissioner last year, according to the report. The 4,298 complaints tower above the No. 2 complaint target, the RCMP, which garnered 355 complaints to Maynard’s office.

She is calling on the Immigration Department to provide more timely responses to the requests as well as targeted measures to reduce the need for those demands in the first place.

“They have this great portal, but it just does not provide sufficient detail on the information that the these people were asking for,” she said, contrasting the website with the Canada Revenue Agency’s.

“If you wouldn’t have all the information through the CRA account, you would have to make an access request. It would be ridiculous,” Maynard said.

“This needs to be upgraded.”

The department says it plans to modernize its digital platform in the next two to three years and launch a review that could result in more details about why an application was denied, all with a view to greater information for would-be residents.

In its response to the report, the department said Immigration Minister Marco Mendicino has confirmed it is “working to improve the availability of client immigration information through other means than access requests and find the root cause driving clients to submit requests.”

Those requests come from permanent residents as well as applicants outside Canada who are trying to obtain a work or student visa, among other types. Many of the filings come via immigration consultants or lawyers, “either because of the language barriers or just because the system is a complex process,” Maynard said.

Christopher Reynolds, The Canadian Press

Like us on Facebook and follow us on Twitter.

Want to support local journalism? Make a donation here.

Immigration

Just Posted

Miguel and Krista Vieira are looking forward to being able to spend more time with their girls Makayla, left, and Hanna. (Mandy McLelland Photography - submitted).
70 Mile General Store owners moving on

Change comes after 34 years in the family

Sophie Rywaczuk mixes cake batter while making a birthday cake for a client. (Photo submitted)
Young entrepreneurs set up shop, sell local wares

Farmers’ market launching pad for young bakers

Jasmine Kreschuk, PSO's music director, speaks to Grade 5 and 6 students at 100 Mile Elementary about changes to the band program. (Melissa Smalley photo - 100 Mile Free Press)
Collective band program planned for South Cariboo schools this fall

Elementary students in 100 Mile area can opt to take part in after school band at PSO

John Archie plans to share his experiences of residential school and life on the rez at an event on June 19. (Kelly Sinoski photo -100 Mile Free Press)
Tsq’escen to share stories of ‘life on the rez’

John Archie to share his experiences in event Saturday

100 Mile House Fire Rescue responds to a grass fire on private property near Canim-Hendrix Road. (Patrick Davies photo - 100 Mile Free Press)
Small fire off Canim-Hendrix Road extinguished

The small grass fire was reported by neighbours and quickly brought under control

A small pod of Pacific white-sided dolphins pass by close to shore in Campbell River June 16, 2021. Still capture from video courtesy of Kimberly Hart
VIDEO: Dolphin sunset captured from Vancouver Island shore

Spectacular setting for view of travelling pod of Pacific white-sided dolphins

A dose of the Pfizer-BioNTech COVID-19 vaccine is pictured at a vaccination site in Vancouver Thursday, March 11, 2021. THE CANADIAN PRESS/Jonathan Hayward
NACI advice to mix vaccines gets varied reaction from AstraZeneca double-dosers

NACI recommends an mRNA vaccine for all Canadians receiving a second dose of a COVID-19 vaccine

A aerial view shows the debris going into Quesnel Lake caused by a tailings pond breach near the town of Likely, B.C., Tuesday, Aug. 5, 2014. THE CANADIAN PRESS/Jonathan Hayward
Updated tailings code after Mount Polley an improvement: B.C. mines auditor

British Columbia’s chief auditor of mines has found changes to the province’s requirements for tailings storage facilities

A North Vancouver man was arrested Friday and three police officers were injured after a 10-person broke out at English Bay on June 19, 2021. (Youtube/Screen grab)
Man arrested, 3 police injured during 10-person brawl at Vancouver beach

The arrest was captured on video by bystanders, many of whom heckled the officers as they struggled with the handcuffed man

Patrick O’Brien, a 75-year-old fisherman, went missing near Port Angeles Thursday evening. (Courtesy of U.S. Coast Guard)
Search for lost fisherman near Victoria suspended, U.S. Coast Guard says

The 75-year-old man was reported missing Thursday evening

Bruce Springsteen performs at the 13th annual Stand Up For Heroes benefit concert in support of the Bob Woodruff Foundation in New York on Nov. 4, 2019. (Greg Allen/Invision/AP)
Canadians who got AstraZeneca shot can now see ‘Springsteen on Broadway’

B.C. mayor David Screech who received his second AstraZeneca dose last week can now attend the show

New research suggests wolves can be steered away from the endangered caribou herds they prey on by making the man-made trails they use to hunt harder to move along. THE CANADIAN PRESS/Nathan Denette
Culling cutlines, not B.C. wolves, key to preserving caribou herds: researcher

The government has turned to killing hundreds of wolves in an effort to keep caribou around

Gary Abbott (left) and Louis De Jaeger were two of the organizers for the 2014 Spirit of the People Powwow in Chilliwack. Monday, June 21, 2021 is Indigenous Peoples Day. (Jenna Hauck/ Chilliwack Progress file)
Unofficial holidays: Here’s what people are celebrating for the week of June 20 to 26

Indigenous Peoples Day, Take Your Dog to Work Day, Onion Rings Day all coming up this week

Most Read