Note: This story has been updated from our print edition.
Some Eagle Creek residents were without mail since before Christmas, according to local resident Maurice Clark.
“A couple of days before Christmas the boxes were taken off their base if you want and scattered around there. They’re in about three or four different places and nothing has happened since then.”
They had received a letter that they would get new boxes but still hadn’t shown up when Clark spoke to the 100 Mile Free Press on Jan. 7.
“I can’t even get my bills how am I going to pay them?”
The community mailboxes were damaged in an act of vandalism, according to Canada Post.
“Four of six parcel compartments were broken but all other boxes were not affected. We continued to deliver to the community mailboxes after the incident. We sent a letter to customers advising them of the incident and that we would be installing new community mailbox units in the following weeks.”
One of Canada Post’s contractors moved the modules from their original location in anticipation of new modules being installed.
“The existing community mailboxes remained at the same site, although slightly reconfigured. We continued to deliver to the customers at this location.”
Canada Post says they posted a notice outside of the community boxes on Jan. 4, that the new units would soon be operational and that they could pick up their keys at the 100 Mile House post office. The new boxes were installed yesterday, according to Canada Post, and started delivering to the same day.
However, Clark says when they visited the 100 Mile House post office on three separate occasions to see if they could get their mail there, they weren’t able to. Which is when Clark decided to visit the 100 Mile Free Press on Jan. 7 to voice his concern. Furthermore, when the Free Press visited the site of the mailboxes on Jan. 8, they hadn’t yet been replaced and didn’t notice any sign advising residents to pick up a key at the 100 Mile House post office.
“We acknowledge that our communication to the affected residents could have been better. We apologize for the inconvenience. If residents have any questions they can contact our customer service at 1-800-267-1177 or inquire at the 100 Mile House post office. If someone is having an issue with their mail delivery or their new mailbox they should contact our customer service team at 1-800-267-1177.”