A Salmon Arm parent is upset with Salmar Grand moviegoers who took their frustrations over technical issues out on her daughter, a 15-year-old employee at the theatre. (Lachlan Labere/Salmon Arm Observer)

B.C. mom upset after angry movie mob yells at 15-year-old daughter

Salmon Arm theatre manager apologizes for technical problems, is shocked by moviegoers’ behaviour

A mother in Salmon Arm is shocked and disappointed after her 15-year-old daughter, who works at a local movie theatre, became the target of abuse from angry moviegoers.

Hanka Mosher said her daughter was taking tickets at the Salmar Grand on Tuesday evening after people in one of the cinemas had to be relocated because of a projector failure. In the process, another technical issue arose, this time with the ticketing system, resulting in an overselling of seats.

“Once she learned about the film cancellation, she had to pass that information onto people coming in,” said Mosher in a Facebook post. “People became very upset and aggravated, cursing and calling her names (as if she caused that).”

Mosher said her daughter handled the escalating mob-like behaviour well until a “man leaned into her face (she is small) and yelled at her, calling her ‘f—king re—rd.’ That’s when she got upset.”

“And most upsetting to me is the fact that nobody stood up for her and defended her. I’m so disappointed in people! These were mainly adults. It was just a stupid movie!”

Mosher says the experience left her daughter traumatized.

The theatre manager said she is equally disappointed, saying in her 21 years at the theatre, she has seen a lot of technical glitches, but has never seen people turn the way they did.

“Unfortunately, when the one movie did oversell … before my supervisor could get over, one of my little 15-year-old staff members was taking tickets and the crowd turned on her and were using very abusive language towards her and invading her personal space and just being very disrespectful to this young girl who was not responsible for the error at all,” said Daila Duford, who’d been on the road when the problems occurred.

“Eventually, my supervisor, who is amazing, he got over there when he saw what was happening and took care of it, but the damage had been done.”

She tried to address the technical issue remotely and, while it appeared to have worked, a computer glitch affecting seating occurred.

“It was a horribly unfortunate instance, and I understand why people were disappointed. I understand why people would be frustrated they couldn’t get into their movie, but we did do everything we could in offering refunds, offering tickets to another movie or trying to rearrange people in different theatres.” said Duford.

“We are extremely regretful this happened and we would do whatever we can to fix it, but we do ask our customers to show a level of maturity and respect towards our staff.”

Read more: Salmar Classic expands availability for community use

Read more: Another great year for Shuswap moviegoers

Read more: Our history in pictures: Downtown Salmon Arm, 1949

Mosher hopes by making what happened public, those adults who verbally abused her daughter will “realize how pathetic and hurtful their behaviour was.”

“These were adults behaving poorly and showing young people poor behaviour,” she said. “Yet it’s often that generation that complains about today’s youth!”


@SalmonArm
newsroom@saobserver.net

Like us on Facebook and follow us on Twitter

Just Posted

Remembrance Day ceremony held in the Interlakes area

Approximately 80 residents in attendance

Do you agree with Sportsnet firing Don Cherry?

The weekly web poll for the 100 Mile Free Press

Freezing rain warning issued for central Interior Remembrance Day

Highway alerts in place for Begbie Summitt and Pine Pass

Highway 99 reopened to traffic following movement at 10 Mile Slide site

Drivers urged to use caution, watch for work crews in area

VIDEO: Don Cherry says he was fired, not sorry for ‘Coach’s Corner’ poppy rant

Cherry denies he was singling out visible minorities with his comments

Brian Burke considered favourite to replace Don Cherry

Brian Burke is the 5-4 pick to be the full-time replacement next season

Major donor Peter Allard takes UBC to court to get his name on all law degrees

Philanthropist claims school not adhering to 2014 agreement for his $30-million donation

Report predicts drug resistance likely to kill 400,000 Canadians by 2050

This increase is expected to cost Canada 396,000 lives, $120 billion in hospital expenses

Sportsnet fires Don Cherry after negative comments about immigrants

Don Cherry had said immigrants don’t wear poppies like other Canadians do

Trudeau’s new cabinet: Gender parity because it’s 2019? Or due to competence?

Prime Minister Justin Trudeau will soon appoint his new cabinet

Canada among three G20 countries least likely to hit emissions targets

It says Canada, South Korea and Australia are the farthest off

Conservatives’ Scheer wants Trudeau to open Parliament Nov. 25

That’s five days after Justin Trudeau is scheduled to swear in a new cabinet

Most Read