FILE – B.C. Attorney General David Eby announces overhaul of ICBC rates and handling of claims at the B.C. legislature, Feb. 6, 2018. (B.C. government)

B.C. introduces new complaint process in bid to increase trust in ICBC

David Eby says a lot of British Columbians just don’t trust the auto insurer

British Columbia’s attorney general says the province will “supercharge” an office that deals with complaints against the Insurance Corp. of B.C. in an effort to increase public trust in the Crown auto insurer.

David Eby made the announcement as one of several moves that he says will increase transparency and accountability at ICBC.

The government will also require the auto insurer to post its annual reports online in “plain language,” so that the average person can understand the financial health of the Crown corporation and how premiums are calculated.

And individuals who accept pre-litigation payments from ICBC will no longer be barred from later suing the corporation, a move that Eby said may reduce the number of cases that actually end up in court.

ICBC already has a fairness office with a $200,000 budget, but Eby said it is hard to find and there’s no statutory obligation for ICBC to respond to its recommendations.

Under the changes, the commissioner will be appointed by cabinet, complaints can be filed online and the nature of complaints, the commissioner’s recommendations and ICBC’s responses must be posted publicly in plain language.

“I don’t think it’s a secret that many British Columbians simply don’t trust ICBC,” Eby said at a news conference Wednesday.

“That’s a problem because British Columbians deserve the peace of mind of knowing that if they’re injured in a crash and they ask a public insurance provider for help, they need to know they will be well taken care of.”

The New Democrats “inherited a mess,” when they took power and discovered ICBC was operating with billion-dollar deficits and projections showed massive increases to premiums for drivers would be required to break even.

“The fact that this information was not available to the public before the 2017 election is just one more example of why more transparency is needed at the corporation,” he said.

Since then, ICBC’s finances have stabilized and accident rates have gone down thanks to road safety initiatives. But the government is still working toward a goal of decreasing premiums and establishing trust in the Crown corporation, he said.

READ MORE: ICBC to bring in ranking system for collision, glass repair shops

B.C. Liberal Leader Andrew Wilkinson has called for more choice in the sector after a report by accounting firm MNP found B.C. residents pay up to 42 per cent more for car insurance compared to drivers in Alberta.

Wilkinson said the report concluded that B.C. and Alberta have similar insurance coverage and systems, but the difference is that Alberta allows choice and free-market competition.

Eby said Wednesday that he has considered the option of privatizing insurance but that his office has been unable to replicate the modelling promised by the private sector. Under independent analysis, he said moving to a private insurance model would actually increase premiums for almost all drivers, except for one third of drivers older than 45.

The NDP caucus has previously responded that privatizing car insurance could result in double-digit rate increases, saying that the Alberta government recently removed a rate cap, which allowed rates to skyrocket up to 30 per cent.

The Canadian Press


Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Nine new COVID-19 cases announced in Interior Health region

The total number of cases since the pandemic started is now at 531 for the region

Open burning prohibitions to be rescinded Sept. 30

The following activities will be allowed throughout the CFC’s jurisdiction:

Farmers’ market harvests successful season

Community steps up, supports vendors

School demolition brings up memories

Darlene ‘Dar’ Hastings couldn’t wait to attend the new 100 Mile High when it opened in 1960.

105 new COVID-19 cases, 1 death as health officials urge B.C. to remember safety protocols

There are currently 1268 active cases, with 3,337 people under public health monitoring

B.C. nurses report rise in depression, anxiety, exhaustion due to pandemic

A new UBC study looks into how the COVID-19 response has impacted frontline nurses

National child-care plan could help Canada rebound from COVID-induced economic crisis: prof

A $2 billion investment this year could help parents during second wave of pandemic

Search suspended for Indigenous elder last seen mushroom picking in northwest B.C.

Mushroom picker Thomas (Tommy) Dennis has been missing since Sept. 16

Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

16 MLAs retiring from B.C. politics add up to $20M in pensions: Taxpayers Federation

Taxpayers pay $4 for every dollar MLAs contribute to their pensions

‘Bonnie’ and ‘Henry’ among latest litter of service dog puppies

B.C. Alberta Guide Dogs names two pups after provincial health officer

Zero new COVID-19 cases in Interior Health

Five cases remain linked to an outbreak at Calvary Chapel in Kelowna

Most Read